Shipping policy

At Muse Hair, we strive to ensure your orders are processed and delivered promptly and securely. Please review our shipping policy below to understand how we handle deliveries and pickups.

Processing Time

All orders are processed within 7–10 business days (Monday–Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note: During high-demand periods, sales, or holidays, processing times may be extended slightly. We appreciate your patience as we prepare your order with care.

Shipping Rates & Delivery

We currently offer flat-rate shipping for $25.00 USD.

All orders are shipped via reliable carriers to ensure fast and safe delivery. Delivery times may vary depending on your location and the shipping carrier’s schedule.

Muse Hair is not responsible for delays caused by the carrier, incorrect shipping information provided by the customer, or circumstances outside of our control (e.g., weather, shipping service interruptions).

Free Customer Pickup (Local Orders)

Customers located near our pickup location can opt for free local pickup at checkout.
Once your order is ready, you will receive an email with pickup instructions, including our exact address and available pickup hours.

Please wait until you receive your “Ready for Pickup” notification before coming to collect your order.

Order Tracking

Once your order has shipped, you will receive tracking information via email. Please allow up to 48 hours for the tracking link to update.

Address Accuracy

Please ensure that all shipping information is entered correctly. Muse Hair is not responsible for packages shipped to incorrect addresses provided by the customer.

If you notice an error, please contact us immediately so we can attempt to correct it before shipping.